We asked 86 families what was actually going wrong

In 2026, before construction began, we surveyed guardians and adult children caring for a parent in Sri Lanka and from abroad. Asked what made them realise something had to change, this is what they said, in their words.

54%said no single doctor was looking at the whole person
72%wanted proactive updates, not just bad news
92%worry about a parent's health when they are not there
40%were caring for a parent from outside Sri Lanka
Both parents falling seriously ill together, neglecting their own health to care for the other.
Guardian, 35 to 39 · Overseas
Mother is showing signs of Alzheimer's and refuses medical care or to be seen by a doctor. Refuses to eat or take any type of medication. Father is 85 and only care giver.
Guardian, 45 to 50 · Overseas
A decrease in mobility, I believe, leads to a very rapid decline both in physical and mental well being. The hardest thing for them to accept is a mind set to change.
Guardian, 30 to 34 · Colombo

Source: Aegis Health Guardians & Adult Children survey, 2026. 86 respondents aged 30 to 50, caring for a parent in Sri Lanka or from overseas. Quotations are verbatim free-text answers, some shortened. Percentages come from multiple-choice questions. Published anonymously with consent. We will publish client testimonials once we have clients, and not before.

Research is only worth something if it changes the plan

One doctor, not five

54% told us no single doctor was looking at the whole person, only ever one problem at a time. Every enrolled elder gets one named geriatrician and a Comprehensive Geriatric Assessment that the whole care plan is built from.

Updates you don't have to ask for

72% wanted proactive updates rather than a phone call once something had already gone wrong. Aegis-EMR pushes vitals, medication and daily notes to you, every day.

One person to call

62% said what they most wanted was a single point of contact when they are worried. Every family is assigned a named care coordinator in Colombo.

For the parent who says no

38% named a parent refusing care or downplaying symptoms as their hardest problem, second only to fragmented care. Our first visit is built around the elder, not the paperwork, and we will work with a family for weeks to get a reluctant parent through the door.

Recognise any of this?

If what these families described sounds like your situation, start with a conversation. No commitment, no pressure.